Is your packaging discreet?
All orders are packaged in discreet, plain, packaging. The return address on the shipping label will read WF SHIPPING. International orders do require use to include a customs label on the outside of the box.
What are your shipping costs?
Please see our Shipping page for detailed information.
How long does it take my order to get to me?
We ship all orders within 1 to 5 businesses days. For detailed information about what shipping options are available, please see our Shipping page. If you order an item that is on pre-order, you entire shipment will be held and send out together when said item is available.
What is your return policy?
Please see our Return Policy page for detailed information.
What are my payment options?
We accept all major credit cards, Paypal, and Amazon Pay. For your privacy, all transactions will appear as “WF Bill”. The name “Wild Flower” will never appear on any shipping materials or credit card statements.
Do you offer Gift Cards?
We sure do! Here they are!
How old do I have to be to order from Wild Flower?
U.S. law requires that you be at least 18 years old to order from Wild Flower.
My toy wont work! What do I do?
Make sure to follow the instructions included with your toy. Many toys ship without their batteries fully installed or charged, so make sure to check the battery compartment or try charging your toy before fearing your new toy is defective. Some toys also have travel locks which can be engaged when first shipped. If you still have problems with your toy, send us an email.
What if I lose or break my charger for my rechargeable toy?
At this time Wild Flower doesn’t carry replacement chargers. Please contact the manufacturer and they will happily assist you.
How do I clean my toy?
Get in the habit of washing your toys before and after each use. Please see our complete guide to find instructions for washing the specific material your toy is made from. If you’re not sure what material your toy is made from, or need help identifying a toy you purchased with us, please email firstname.lastname@example.org and we will gladly assist you. You might want to also check out our guide to materials.
What lube do I use?
Please see our Guide to Lube for detailed information on how to lube up anything!